Privacy policy

Effective date: 31 October 2026

Introduction

Warchtak (“Warchtak”, “we”, “us”) is a platform that connects car owners with nearby workshops. A customer describes a problem, workshops send a price and arrival time, and the customer compares and chooses. This policy explains what data we collect in the Warchtak customer app, the Warchtak Partner app for workshops, and our website, why we use it, who we share it with, and your rights.

By using the apps or the website you confirm that you have read this policy. If you do not agree with it, please do not use the service.

Data we collect

Customers:

• Mobile number, used to sign in with a one-time verification code (OTP).
• First name and language preference.
• Vehicle details you add (make, model and similar) and your selected car.
• Problem description and photos you choose to attach (up to 4), the car location you pin on the map, the area, and your preferred time.
• Offers you receive and your decisions on them, the repair start code, request status, the actual cost recorded by the workshop, and ratings you write.
• Saved places, messages exchanged with workshops in the app, and support requests.
• Your device’s push notification token, used to send notifications.
• Your acceptance of the Terms and when you accepted, and any account deletion request.

Workshops (Warchtak Partner):

• Mobile number, account holder name, workshop name and profile photo.
• Workshop location and address, and the vehicle types and specialties you serve.
• Offers you send (price and duration), job status, the actual cost, photos of the work you upload during the repair (up to 6), and customer ratings.
• Messages and support requests, and your device’s push notification token.

Technical data: sign-in and session data (access tokens), operational, security and audit logs for important actions, and device type and operating system as needed to run the service and fix faults.

We do not collect payment card data, because the apps do not currently process payments.

Location, photos and permissions

The app asks for location permission (approximate and precise) to set the service area and show nearby workshops. We use location only while you are using the app; we do not collect location in the background.

Photos are shared only when you choose to add them to a request, and they are visible to the workshops receiving that request so they can understand the problem. A workshop may also upload photos of the work during the repair. The car location you pin is saved with the request.

You can withdraw any permission at any time in your device settings, but some features (such as choosing a location) may not work without it.

How we use your data

• Create your account and verify you with a verification code.
• Match your request with suitable workshops, show offers, and follow the request from start to finish.
• Confirm the start of a job with the start code, and show the cost and rating step after completion.
• Send notifications about offers, messages and request status.
• Review messages that contain phone numbers or addresses before an offer is accepted (these are flagged for review by our operations team).
• Provide support, prevent fraud and abuse, and keep the platform secure.
• Improve the service and analyse performance in aggregate.
• Comply with applicable Egyptian law.

Legal basis

We process your data with your consent, because it is necessary to provide the service you requested, for our legitimate interests in securing the platform, and to comply with Egyptian law, including the Personal Data Protection Law No. 151 of 2020.

Who can see your data

Workshops: when you send a request, suitable workshops see the vehicle details, problem description, photos, the neighbourhood and your preferred time. Your phone number and exact address are not shown to workshops before acceptance. When you accept an offer, your name and phone number are shown to that workshop only, and you see the workshop’s phone number and exact address.

Service providers: we use technical providers to run the service, such as cloud hosting (Microsoft Azure), maps and location services (Google Maps), and notification services. They process data on our behalf only and only as needed to operate the service.

Authorities: we may disclose data where required by law or a court order, or to protect the rights and safety of users.

We do not sell your personal data, and we do not share it with third parties for advertising.

Data retention

• Account data: for as long as you use the account.
• Requests, offers and ratings: for the life of the account, so you can review your request history. A request with no accepted offer expires after 24 hours, and an archived request can be restored within 5 days. If you go back to collecting offers, the existing offers are deleted.
• In-app notifications: kept for 30 days.
• Photos attached to requests and messages: for as long as needed to complete the request and resolve any complaints.
• Security and audit logs: for as long as needed for security and for the periods required by law.
• After account deletion: we delete or anonymise your personal data within 30 days, except what we are legally required to keep or what is needed to resolve a dispute or prevent fraud.

Data security

We apply reasonable technical and organisational measures to protect your data, including storing sign-in tokens in the device’s secure storage and restricting data access to authorised people. No system is 100% secure, so if you notice suspicious activity on your account please tell us immediately.

Your rights

Under the law, you have the right to:

• Know what data we hold about you and access it.
• Correct or update your data.
• Withdraw consent or object to certain processing.
• Request deletion of your data.
• Complain to the Personal Data Protection Centre.

To exercise any right, contact us at admin@warchtak.com. We will respond within a reasonable time, usually within 30 days.

Account deletion

You can request account deletion from the profile in the app. You will be asked to confirm, and any active requests will be cancelled. After confirmation we handle your data as described under Data retention above. You can also request deletion by email at admin@warchtak.com.

Children

The service is intended for people aged 18 and over, and we do not knowingly collect children’s data. If you learn that a child has registered, contact us and we will delete it.

Changes to this policy

We may update this policy from time to time. We will change the effective date above, and for material changes we will notify you in the app or on the website.

Contact

Questions about privacy or your data: admin@warchtak.com, or through the support page.